Isadore Sharp Quotations

Our corporate costs escalated over these last few years. But that's a short-term problem that will straighten itself out.

It has been held to the principles of what Terry wanted. So 25 years is probably just the beginning.

I think we're enjoying the fruits of good times right now, but this has been our pattern. Track the record of the past. We see good things ahead. I think the balance of the year might be more moderate, but still, very, very positive in terms of our ability to perform.

We work on the policy that we already provide the best level of service and amenities to all of our guests.

The power of a global brand name is more important and valuable today than ever before.

When you think about the realities of it, first of all you don't want your children in the sun all day long. It's the cause of cancer, in terms of sun.

The success of Four Seasons rests on a strong financial foundation. Doug Ludwig has been a significant contributor in establishing that foundation, and in building the team who will take it forward. We thank him for his years of service, and wish him well.

With China, India, Russia and other developing countries growing in market importance, recognition and appreciation of a brand name will not only help gain market share but also open up many, many opportunities for development.

This is an excellent time for the lodging industry. All elements of travel demand are strong, especially demand for experiences of the highest quality. We are very pleased with Four Seasons position in the industry and remain focused on preserving and extending our leadership position. We acknowledge the impact that some of the recent refinements in our portfolio will have on our near-term earnings growth, but we believe the changes we are making, combined with the strength of the Four Seasons brand and our solid development pipeline, will lead to improved long-term results.

If you look at our history even over the last 15 years and our growth rate over that period of time, I think the investors are recognizing the underlying value of the company and our potential. We just see a continuation of what we've done and already accomplished.

The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.

Luxury, by definition, means something that appears to be the best of whatever it represents. It's a word that raises people's expectations, whether talking about clothing for women or locations for people to live You pay for recognition, but probably the most important thing it represents is delivery on the promise of the brand's name.

The simple idea that if you treat people well, the way you would like to be treated, they will do the same.

Living up to your commitments is part of business ethics. My word is my bond.

We are only what we do, not what we say we are.

People derive the most satisfaction from doing the best they can.

Whatever you do, don't ever use a crutch, and don't ever think of having an excuse for not having said, 'Yeah, I did my best.'

Long-term success is never achieved on our own. The phrase 'a self-made man' is a myth all along the way we need support.

The tsunami forced our Resort to close, putting hundreds out of work at the moment when they needed income most as they started to rebuild their lives and communities. We couldn't let that happen. Instead, we sent them to our other properties around the world - including properties in the United States, in Dallas, Palm Beach, Jackson Hole, Los Angeles, Maui and Washington. In true Four Seasons fashion, they have become a dynamic part of the teams at these hotels, embracing our guests with their caring service.

A company culture cannot be imposed or mandated. It must grow from within over a long period.