Today, customers don't know what they want, and that's the biggest problem in homeland security.
But Paulison is one of their own. He knows what it's like to be there. He was there for (Hurricane) Andrew (in 1992). So, I think this was an excellent choice at this time.
In all fairness, it's like a quarterback in football. When the team wins he generally gets too much credit, and when the team loses he gets too much blame. But that's life in the big city. If you're the leader of an organization that's stumbling, you'll probably get relieved.
The most important thing is, Paulison will have great credibility with state and local emergency managers, mayors, governors, and those sorts of folks,
It's the greatest challenge of homeland security. We are not structured for operational activities that involve state, local and federal governments working together.