In the world of insurance, $20 million in punitive damages is considered a very substantial jury award.
It took three years for this to get to trial, the trial took two weeks and the jury turned in the verdict at about 5 p.m. on Tuesday.
It's clear that this jury is sending a message to the business insurance industry that the American public, including the business community, is sick and tired of insurance companies deceptively handling and denying legitimate claims.