Henry Harteveldt Travel Quotations

Online travel in 2004 will represent only about 15 percent of the industry's total revenue for the year. So there's huge upside to grow. The fierce competition now is about building the brand.

Group travel is very much a nascent part of online travel.

If any travel company is ignoring G2 or ITA, they do so at their own peril.

What Yahoo has and the travel agents don't have is user generated content. Travelers will change their behavior based on what they see from other consumers.

There is a big glaring hole here. The largest air travel market in the world is North America, ... It's not like people don't want to use it. The airlines are struggling to figure out the business model and the tradeoff. You add weight to the airplane. Will this and the product cost be paid off during a set time frame?

This is a crowded and brutal market that makes the NHL look like the opera. It also lacks customer loyalty. Our research shows that only 4 in 10 consumers who use online travel sites say they routinely go to the same site.