Martin Baird Guest Quotations

That will always make them and you feel better. This simple technique makes each guest feel like he or she is the most important person on the property that day.

No matter what your guest satisfaction surveys say even if satisfaction is in the stratosphere it doesn't matter. Research doesn't support the concept that customer satisfaction predicts growth.

That means you should forget about whatever title you have at work. Everyone who works at a casino is in the guest service business. Employee titles are meaningless. Each employee must view guests as an opportunity to make a lasting positive impression.

Any given week or day doesn't have to be devoted to improving a particular aspect of guest service. An effective customer service approach can come from a mixture of ideas.