Robert Hayes Benefit Quotations

The (poll) numbers suggest an abysmal program. This benefit was designed to make it impossible for consumers to understand it.

There's so much complexity that in a sense the people confused by the benefit are the ones who are the most knowledgeable on Medicare. And for sure, there will be many people who will be confronted with the complexity and, sadly, they will throw their hands up and give up.

The new Medicare drug benefit is 10 times more complicated than the Medicare drug discount card, ... and 10 times more important.

In my humble opinion, it's the single most convoluted benefit program in American history.