You have to listen to the people who have a negative opinion as well as those who have positive opinion. Just to make sure that you are blending all these opinions in your mind before a decision is made.
People will always challenge you on an idea as long as it has not been concretized by somebody else.
When I come to a design decision, people know that is that.
When the CEO makes a decision, people don't come back on it.
The Japanese people are usually very prudent, even when they are convinced change is necessary.
I would say a good leader brings results. A great leader writes a new story, it's different. Obviously a new story has to incorporate a lot of results. But a story is a chapter in the life of a company that people want to write and want to remember.
You go to a plant not only to pat the people on the back, but to tell them about the opportunities they have to do a better job. Quality is one of the opportunities they have to do a better job.
To face deflation, you have to have people accepting it and not reacting to it.
In most companies people make a specific contribution to the company in their function. But it is not expressed in terms of profit, only in terms of performing their function better.
Our goal is to move as many people as possible to the new location. Fifty percent of current employees would be the best possible result.
We don't want to be something for everybody, we want to be everything for some people.
The biggest enemy of management is indifference. It's when people don't give a damn
We're interested in when the car goes into the showroom, what are people going to think?