Denis Pombriant Processes Quotations

Siebel has provided a consistent vision for the CRM industry for over a decade. With Customer Adaptive Solutions -- and everything they represent -- the company is laying out a new vision for customer facing applications that are more flexible and better able to accommodate customer input. This will enable Siebel users to be more responsive to customers and enable the kind of customer centric processes that drive loyalty and, ultimately, repeat business.

Unlimited Edition is a very important development. Companies have had a very fragmented view of business processes; there hasn't been anything that allows them to get a 360 degree view of the customer. Now those using Unlimited Edition can standardize on the same kind of environment for all occasions. They can have integrated processes from one end of the enterprise to the other so that the problem of information silos can begin to abate.