George Whalin Store Quotations

Generally retailers would like to have employees come to the store when they most need them. They want to staff stores when they are the busiest, like on weekends, near the holidays or when the weather is good or bad.

All these new gimmicks are very interesting but the jury's still out about their impact on the consumer or if they'll be cost-effective in the long run ... People don't shop at a store because of one thing but a combination of factors. Even if shoppers like the fancy technology, a rude employee can turn them away from the store.

The department store business has gone through enormous changes in the last 10 years and we aren't through yet. It's a retail format that doesn't have a great future in it. Consumers have decided traditional department stores aren't their favorite places to shop.