One of the things that is most important for a company is to be very clear about their strategy, so investors get to self-select as to whether or not that's the right strategy for them. I think we've done a very good job about being clear that we're a long-term focused company,
Our vision first and foremost is to be the Earth's most customer-centric company and then, within that, to build a place where people can come to find and discover anything and everything that they might want to buy online,
We're trying to build the most customer-centric company in the world, ... I genuinely believe the balance of power online shifts away from the merchant toward the consumer.
very happy as an independent company and very focused on continuing to be an independent company.
Amazon.com is still a small and young company relative to many offline retailers, and we must ensure that we build the strongest customer relationships possible during this critical period, ... In 1999, we expect to invest even more aggressively than we have in the past.
Internet company stocks in general are very volatile, and Amazon is definitely included in that,
The earth's most customer-centric company is figuring out what the customer wants and how to give it to them, ... By offering a universal selection of products, we can do something online that you could never do in the physical world.
We try to be a pure investment and a long-term decision making company. No company cares more about profitability than Amazon.com. But I also want to make the most of our opportunity and we would hate to be short-sighted about that,
Focusing on the customer makes a company more resilient.
Your brand is formed primarily, not by what your company says about itself, but what the company does.
Web 1.0 was making the Internet for people, Web 2.0 is making the Internet better for companies.
We were hoping to build a small profitable company; and of course, what we've done is build a large, unprofitable company.
If you only do things where you know the answer in advance, your company goes away.