One seemingly small mistake - that most people don't think of as anything - can have ramifications far beyond what seems legal to most people. But it is legal.
Sending people a check is a totally deceptive way to sell a product. If you want to sell a product, send a nice brochure explaining why it's a good deal. You shouldn't have to trick people into buying it.
We've found that many people neglect to renew their anti-virus when an upgrade comes around, because they think they can do without it. This education effort is aimed at showing them the little steps they can take to protect themselves.
The factors cited by card issuers are very broad. It appears that anyone - not just people in financial difficulties - could be subjected to a much higher rate for very insignificant reasons.
We feel the penalty rates are assessed too fast, often after just one late payment. It's not just people in financial difficulty. Anybody can be caught in this web, say by going on vacation and missing a payment.