Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never.
Clearly, every company needs a leader. That's an important part of being the CEO of the company.
There is nothing in the company that is either above or below me, as far as I'm concerned.
To me, it's really important to drive change through a team because one person, while the buck has to stop with somebody, the company is just too big for one person.
There is an increasing trend to have the call center representative portray the same image that the company is out there marketing.