Dave Gould Customer Quotations

Our jointly developed, software-only solution with Nortel provides forward-thinking companies a powerful combination to improve the performance of their customer service. The offering is more efficient, less expensive to maintain, and offers a single point of administration - all of which lead to a lower total cost of ownership. It allows for a phased evolution from traditional telephony to advanced IP capabilities that protect a company's investment.

India is a significant market for us in two respects. Over the past two years, it has emerged as our fastest growing market - one in which we have the leadership position with more than 58,000 seats and a set of world-class partners. Further, we are expanding our R&D and customer support hub.

Impact 360 transforms the speed at which companies can make informed decisions with unmatched visibility into customer service processes, workforce performance and customer intelligence across the enterprise. Companies need to unify workforce optimization functions under a single architecture to maximize information flow and minimize total cost of ownership. They also need experienced professional services to drive a complete view of customer service performance and to ensure ongoing success. By improving the balance between effectiveness and efficiency, businesses can drive customer loyalty, top line revenue, customer service operating margins and compliance through continuous performance improvement.