Jeffrey Gitomer Customers Quotations

Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to quality of product to service after the sale.

There is no one thing that can turn around a rejection. But there is one answer: begin talking to your customers who have already bought from you and discover why they bought.

Customer satisfaction is worthless. Customer loyalty is priceless.

Satisfied customers are apathetic. Loyal customers will be your advocate.

Use your CRM to retain customers.

Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?

The secret to sucessful customer service starts with YES!