Businesses have not been able to identify employees who know what they are doing and have confidence to apply what they understand,
Most senior management do not even know if their employees actually understand what they should be doing,
Work-related stress is experienced by employees who do not have all that is required for their job function, it is also instrumental in leading to high turnover.
If management cannot identify what their employees do and do not know, how can they support them to do their job effectively?