Glenn Tilton Service Quotations

other U.S. competitors who provide a commodity product with the barest minimum of service.

Today, we have the business platform we need to compete with the strongest carriers and a clear strategy of offering the right service to the right customer at the right price.

United Airlines will continue to provide customers with the same experience and level of service they have come to expect, ... We stand by our commitment to provide customers with convenient schedules, quality onboard services and the most extensive route network in the U.S. and abroad.

United has made tremendous progress in our restructuring to improve performance across the board, in costs, revenue, operations and service to our customers.

We are very excited by this historic opportunity to be the first U.S. carrier to provide direct service to Vietnam in almost 30 years.

Although operating earnings for both the fourth quarter and the full year 2005 have improved significantly despite an increase in system fuel price of over 40 percent, we know we can do better. We will continue to contain costs, apply sound revenue management and deliver consistent service to our customers.