Jim Whitehurst Service Quotations

My goal at Delta is to return our service levels to industry leading, which they were for decades until the mid-'90s. If we do that and keep the hearts and minds of our people as we do that, it will ultimately lead to financial success.

Delta is New York's leading airline and we are pleased to extend the reach of the superior schedules and service we offer at our New York-JFK hub to customers across the Northeast and on the West Coast. This summer's expansion at JFK will significantly increase the convenience of choosing Delta for travel between the U.S. and destinations around the world thanks to Delta's extensive offering of flights to 31 international destinations from JFK. Delta intends to remain the leader for our customers in New York with more combined flights and destinations from the city's preferred airports at LaGuardia and JFK than any airline serving the market.

Delta's new service to Africa will mark many firsts for our hometown of Atlanta and for our customers, including the first non-stop service between Atlanta and Senegal on the West African coast, and the first Delta-operated service from Atlanta to Johannesburg. We encourage our customers to make their support for Delta's first service to Africa known to help ensure a speedy approval from the U.S. Department of Transportation for this historic new route.

By 2007, Delta firmly intends to become the No. 2 carrier to Latin America and the Caribbean among U.S. carriers. Delta already holds a strong No. 2 position to Deep South America, and we're quickly closing the gap in Central America and the Caribbean. Never has there been a better time to grow service in this vibrant region of the world and to offer our customers more choices to experience the beauty, warmth and growing centers of tourism and commerce throughout the Caribbean.